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Very good maintainance service and very nice and professional services overall.

Whenever something was wrong with my flat, just I needed to email them and within a couple of hours I got a reply and they swiftly arranged somebody to fix e.g. my lights! So that was great!

Checking into the flat and checking out of it was very simple and convenient thanks to them as well!

They arranged very nice payment schedule for us and answered our every question regarding our contract with our landlord in detail.

Also when checking out they were very considerate! The cleaners I have arranged did not do a very good job with the end of tenancy cleaning, Austin D'arcy gave me advice on what to do in such a situation and helped out a lot.

Other agencies would have charged me for lots of the services and advices they gave, so I was really happy about them.


Long Tran
 I am a landlord and have used Austin D'Arcy for many years and have always found them to be professional, honest and hard-working. I utilise Full Management and am very pleased with the service I receive. They treat my properties as their own. Any Maintenance Issues and Gurwin is on top of them immediately. Providing a level of urgency, quotations and advice. He keeps myself and the tenants informed at every stage of any outstanding required work.
Viktoria is very efficient with rental payments as well as any other tenancy issues.
Maya ensures that void periods are kept to a minimum. Whenever a property becomes vacant, she normally has a number of prospective tenants lined up for viewing.
Overall I am very happy with the service I receive from Austin D'Arcy.
Mr.S Grewal
Very professional and efficient service . All staff are helpful and always Have time for you . Excellent in finding tenants for my properties .
Austin D'Arcy have been our agents for over 10 years and we have never had a problem. They are efficient and professional. Any incidents are dealt with promptly and effectively. We would highly recommend them to any landlord looking to rent their property.
Ms. Jimenez
very efficient and always response promptly. very punctual and dealing with all enquiries in time scale. The staff is very friendly polite
Treat their landlord & tenants with care & respect.

I have been using them for the past 19 years and during this period I have introduced more landlords to them to manage their properties too.
Very friendly staff and very good agency (Austin D'Arcy).Every little problem they will deal with it straight away.I would highly recommend the Agency to everyone asking me.Gurwin and Victoria are the Assets of Austin D'Arcy
'Michael de la Cruz'
I have used Austin darcy for over 12 years two properties fully managed. I believe they have always been fair and good to me. Hence still with them so many years later
Very easy to deal with, always keen and has always been able to accommodate any requests we might have. Very keen to get any works done, never need to wait long.

Would 100% recommend this agency.
Gurwin has, on several occasions, responded to my requests for help managing aspects of the adjacent property, 24 Frithville Gardens, with speed, efficiency, politeness and effectiveness. I am consequently minded for the first time to consider D'Arcy for property management of my own portfolio.
Jeremy Brown
I've had a very good, hassle-free experience of renting my studio flat with Austin D'arcy; though the property itself could do with some modernisation and updating, Viktoria was very helpful and pleasant when I first moved in and Gurwin has been excellent at any property maintenance issues which occur from time to time: he replies to emails promptly and ensures tasks are carried out quickly & effectively. This latter aspect is very important to me as it makes me feel safe and that the company as a whole care about the people that rent with them.

I'd be happy to recommend them in the future.
It is very comfortable to live in a studio flat like yours . I am happy to choose your services and Gurwin is very helpful.
Gurwin, Maya and (also Viktoria) are very professional, polite and always helpful if you need them. I will definitely recommend the agency to friends and colleagues!!

I have had a wonderful service from all of the staff at Austin D'Arcy but especially with Gurwin and Viktoria. They have always kept me informed of matters relating to the property and if issues arose, have made suggestions and then acted promptly to get resolution.

They have made the ownership and management of this property stress free and enjoyable. I really feel that they look after my interests, create a great impression with tenants and provide a very costs effective service - a very difficult set of requirements with all the different stakeholders involved.

I would also wish to thank Maya Jarrottova who helped me out immeasurably when I first obtained the the property and has been helpful ever since.

Well done guys.

Comment on agent fees

I was always happy to pay the fees. They were reasonable and given the service and lack of problems that I had to deal with I was happy to pay for the peace of mind. The invoices were always clear and allowed me to effectively manage the accounts for the property.

   'John Constantin'
 Gurwin was very helpful in dealing about an enquiry I had about my tenants. he replied to my query in a prompt and courtesy manner, and re-assured that all was well, and communicated some information to the tenants and keep me informed of the situation. thanks
Kaka Singh

We had to make several fixing in our property. Maintenance answered immediately and started managing the situation to fix it. Sometimes it would take a few days to have an agreement on timing with the person doing the repairs, but the agency answered very fast and tried their best. Also being kind all the time.

Fees Charges are good, other agencies charge more.


We highly appreciate Gurwin's prompt answers and solving of our requests. We definitely recommend this agency because is getting involved in resolving the tenant's issues.
 Many thanks!
Simina & Adrian
Gurwin has done excellent jobs for my property including organising smoke alarms and energy certificate very efficiently. He is always responding very quickly and sort thing out.
Ms Tracy
It was amazing how quickly Gurwin sort it out our problem. Professional services and staff.
very helpful, always on time, Always in touch , great customer service!!:) professional approach, as all you need .. the best agency ..10/10 points :)
I'm really happy with the agency, they have been very nice with me, and here for you when you need help.
Gurwin takes care of our flat anytime we have an issue. We had once a problem with the heating and he was there replying our messages on a Saturday morning. Last week we had a big issue in the kitchen (pipes were completely blocked!) and he also sent us someone to repair it in the same day.
He really has attention to detail and always replies with a smile. We are very happy with his work! And we feel that if any thing happens, he will be there to sort it out. Many thanks G!
Martina Trlk from Sulgrave Gardens
I rented for 2 and a half years and they were always helpful and quick to reply to our concerns.
Would rent with them again.
I have been with Austin darcy more than 17 years. Reliable and trustworthy. my experience has been with very friendly and helpful with them.
G.S Sidhu
We wanted to say special thanks to Gurwin for all his efforts to comfort all our needs the best way he could.
brilliant support, very efficient and professional , full of understanding and empathy and always coming up with solutions; feeling supported and assisted when needed
​​​​Great service, I have been using Austin D'ARCY for years. They offer full management services for the rental market with efficiency.
Very good in dealing with issues and keeps me informed in a timely manner. Great management.
The suppliers are quite reliable.
Agency was quick with organising viewings. Estate agent was lovely and to the point with the viewings, and on whole the service provided was efficient and almost always on time. Contract signing was easy with no quips, only downside was that there was a delay in getting an inventory but that could be partly due to the inventory clerk. All in all very good service
Two friends and I rented a flat with Austin D'Arcy for 3 years in Shepherds Bush.

Whenever I rent a apartment, I always assume that the estate agents / landlord will be horrible or try and rip me off. After many bad experiences of having them lie or try to withhold deposits unfairly, my view of them is very jaded.

I am pleased to say that Austin D'Arcy is the best experience I have had in London.

When we first moved in, the flat was all clean and functional, no bad surprises there.

Generally they, with the landlord, were very quick to repair any faults and tended to be pretty reasonable about things. When our flat got broken into, they paid for a replacement door. When the washing machine broke, they paid for and installed a replacement pretty quickly. When I complained that my bedframe had broken and requested a new one, I got a new one from them. So all happy there.

After living there for 3 years, I was concerned about whether they were going to make it difficult for us to get our deposit back. But it was returned in full within a week of the tenancy ending! We had to pay for a professional end of tenancy clean as part of our contract, but we were allowed to pick our own cleaners and negotiate our own rates with them, so that seemed fair enough.

All in all I have been pleasantly surprised by them and would happily recommend them to a friend.
Both Anna and Gurwin has showed their being very professional. Any time we had something to discuss about, they were there listening and very fast when something needed to be fixed.
Helpfull as usual if we have even the smallest problem they are always ready to help.
7 year in London and I've been with more then 10 agency, but untill now Austin D'arcy in Shepherd Bush is been the best!!!!!

Nothing bad to say just great things!!!

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